Conditions

1. Orders

Please make sure we have the correct address, color and size before you purchase! After 2 hours of your order, we will be unable to correct any mistake because our distribution center will probably be already sending them to you.
We only accept payments by our e-commerce platform. For further information, please read our Privacy Policy.
 

2. Shipping

We ship every working day and once your order has been dispatched, we will send you an email with all the tracking information. 
All deliveries within Spain, Balearic Islands and Mexico are free.


3. International

Worldwide shipping is free with a minimum order of 150€.
All the international purchases are final, please allow 15-20 days for orders to arrive. International orders may be subject to duties and/or taxes, they are the responsibility of the customer upon delivery.*
If you want to purchase a big order, contact us for special pricing or visit our Retailers registration form.
 

*Orders to countries outside Spain or Mexico may be subject to import duties and/or taxes, once your package reaches your country. The price displayed at checkout is exclusive of all taxes and duties that may be charged by local customs. The international courier may invoice you for the local taxes and duties, or you may have to talk with local customs to organize payment and release of your package. If an item is held at customs or with the international courier, with no response from you, it will be sent back to us, and the cost of this return postage will be deducted from the refund of the item. Please contact your local customs bureau for additional tax and duty information and/or local tax estimates.

4. Care

Koh shoes are handmade with vegan leather, non animal material. Our soft sole design will enable your baby's growing foot to develop naturally while being protected. They are flexible, warm and easy to get on and off. Our soft sole shoes are designed for mostly inside use, with a small amount of outdoor use tolerated. 
Avoid direct and long exposure of sunlight and rubbing them against abrasive surfaces. Do not machine wash or machine dry. To clean the sole, use a small suede brush. To clean the vegan leather, we recommend a damp wipe and focus on specific spots, do not leave humid.
 

5. Return & Refund Policy

We are only able to accept returns on shoes purchased in our official website and only in Spain, Balearic Islands and Mexico. We will only refund unworn shoes with it's original packaging (in perfect conditions) within 21 days of purchase date and with the original invoice. To ensure that our shoe boxes are not damaged, please use an outer box to protect it. If you bought Koh shoes from a retailer, please organize this directly with them. Please write us at hello@kohworld.com with all your information to schedule a return. The refund will be issued in the original payment method and the cost of returning an item is at the customer expense. We do not exchange sizes or colors.


6. Faulty Goods

We design and make our products with great care, however if you feel there is an imperfection with your item, please email us at hello@kohworld.com. We will contact you directly.

 

7. More Information

If you feel that we are missing something, do not hesitate to contact us at hello@kohworld.com, we will make sure that you get all the information that you need before ordering online.